For all missing and/or damaged merchandise, you must report the status slot online to the Company in writing within 3 days of the delivery. Any items not reported within the 3 day period will not receive credit. In addition, any damaged items must be returned to Forever Hair to assure the credit. All shipments must be checked for freight damages before acceptance from carrier and must be reported to carrier service provider. Forever Hair is not responsible for damages in transit when using 3rd party transport. It is the customers’ responsibility to notify the carrier for concealed damage claim when damages are found afterward.
Any return merchandise must be complete in its original packaging, and Forever Hair must receive the items within 7-days of delivery. If for any reason the merchandise cannot be returned to Forever Hair within the time allowed, your Sales Representative and/or Company must be notified before the 7-days are over.
Upon receipt of the complete return merchandise, Forever Hair will notify you with the decision no later than five (5) working days. Please keep in mind the Credit will not become effective unless the Forever Hair Management formally approves the credit. If the return is a result of our error (you received an incorrect or defective item, etc.), full credit will be issued to your Forever Hair account for the same value of the item(s). Forever Hair will also pay the return shipping costs if applicable. If the return is not due to an error on the part of Forever Hair, a 20% stocking fee will be deducted from credit issued and we are not responsible for the shipping costs. The Sales Representative is not responsible for making the final decision on credits. As a courtesy to our customers, at the sole discretion of Forever Hair, the Sales Representative may take back any returns pending final approval. If for any reason, a credit is not issued, the merchandise will be returned to you.