Here are some of the frequently asked questions.



How Long Will It Take To Get My Package?

In stock items will ship within 24 hours of purchase, generally arriving withing 1-2 days. Custom orders will arrive within 1-2 weeks of purchase.

What Shipping Methods Are Available?

shipped via local airlines (Family of Islands) you are required to pickup at local airport . For local orders curbside or in store pickup available. Delivery available by third party company for an extra charge.

Do You Ship Internationally?

Please contact us directly for international shipping questions.

What if I need to change my shipping address?

Please contact us directly for any changes needed after order status has changed to processing.

Can I get same day delivery?

All orders placed before 12 noon can be picked up same day. For Family Islands orders, delivery depends on availability of flights and orders must be placed before 9am for possibility of receiving the same day.



What Payment Methods Are Accepted?

We accept PayPal and all major credit cards.

Is Buying On-Line Safe?

Forever Hair takes your security and privacy very seriously.  As you will see in the top left corner of your browser address bar, we have taken every reasonable measure to ensure a safe and secure online environment.



Do I need an account to place an order?

Although not required, we highly recommend creating an account to ensure we have your contact info. in case of questions. Don’t worry, we promise not to send you spam emails ?

Who should I to contact if I have any questions?

We love helping people and answering questions! Email us, Call us, even Text us! Helping you is our top priority. Our contact info. can be found HERE

What if I need to modify my order?

Please contact us to cancel immediately so that you can place new order. If not canceled within 1 hour of placing we will proceed with order as is.

How Do I Track My Order?

As soon as your item ships we will send an email with your tracking number. Or, if you have created an account, you can check your order status through your account page.

How Can I Return a Product?

Please refer to our Returns and Refunds page linked HERE.

Still have a question?

Please contact us for more information.

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